A communications platform that’s agile enough to quickly and efficiently respond to customers from any channel, at any time; connecting them to your business, while providing actionable intelligence to drive ongoing improvement.
CUSTOMER ENGAGEMENT
Gather insights on products and services, improve the end user experience and providing maximum benefits to your clients.
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- Telemarketing
- Customer Service
- Appointment Setting
- Helplines
ANALYTICS
Our interaction analytics technology gather insights to improve end user experience for better efficiency and cost improvements.
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- Contact Centre Efficiency
- Customer Experience Solutions
- Agent Performance Management
- Sales Performance Management
LEAD GENERATION
We can scope out your project requirements and determine which of our lead generation services will be most effective.
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- Sales Leads
- Marketing Leads
- Market Research
- Marketing Analytics
Omni-channel contact center
Scalable solutions that offer choice and flexibility for effortless customer interaction.
Smart Dialer
Adopt flexible dialing strategies to increase prospect coverage and push engagement by automating sales follow up, using call back feature.
Intelligent Q&A
Deploying a knowledge management base to assess the intent of a customer’s search in order to deliver relevant and contextual results.
CRM Software
Place outgoing calls, handle incoming calls, track key call center metrics, perform workforce management, and upload automated scripts.
On-Screen Info
For a seamless and consistent customer service ensuring each customer interaction reaches the best available resource at the right time.